Digital Experience & UX Leader
Accessibility • Organizational Change • Applied AI
I turn complex digital problems into clear strategies and usable solutions that work for the people they’re built for.
For more than 20 years, I’ve led UX, digital experience, accessibility, and organizational change across government, higher education, and enterprise. My work has increased digital adoption, earned national recognition, and changed how organizations approach services.
289%
increase in citizen online transactions after the Las Vegas redesign
18
departments brought to unanimous agreement around a new citizen-first model
$174K
secured for a program I took the initiative to conceive, build, and fund
12+
national conferences, highest speaker ratings multiple times
What I Bring
Digital Experience & UX
I create digital services around how people actually think and work, so using them feels effortless and they get adopted. That adoption is where the real return shows up.
Accessibility
I’m a Certified Professional in Accessibility Core Competencies (CPACC), and I build accessibility into the process from the start, not as a pass at the end. Accessibility-first solutions are good for everyone.
Organizational Change
I’m consistently told I’m good at taking something complex and messy and getting skeptical stakeholders to a shared understanding — and unanimous agreement — not through mandate, but by leading them to the conclusion themselves. That’s the difference between a solution that gets approved and one that actually sticks.
Applied AI
I use AI to accelerate real work — production, research, first drafts — while keeping judgment, structure, and every design decision mine. I know exactly where the line is, and I don’t pretend AI is doing more than it is.
Explore
Reframed government websites around citizen tasks instead of departments — then got all 18 city departments and the city manager to unanimous agreement on making it real.
Skipped the Map. Gave People the Answer.Removed the map as the default answer to spatial questions. Citizens got direct answers instead — and governments nationwide followed the same model.
Took the Initiative. Built the Program. Won the Tiger Award.Identified a widely misunderstood, systemic challenge and built a first-of-its-kind program for Princeton faculty, postdocs, and staff — entirely on my own initiative, with no mandate to do so.
Applied AI
Every paradigm shift I’ve worked through — citizen-first government services, map-optional geographic data, a first-of-its-kind program I built at Princeton — followed the same pattern: recognizing the shift before it became conventional wisdom, then building the strategy to act on it. AI is the largest shift like this I’ve seen, and I bring organizations the same instinct: not just using the technology, but reframing how a team, a workflow, or a service should work because of it.
See how I actually use it →I’m exploring senior roles in UX leadership, digital experience, accessibility, and organizational change — wherever complex problems and real change are the job, not just the title.
If that sounds like your organization, let’s talk.